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FAQ

WHAT ABOUT A CATALOG ?
we have not published a cataloque anymore, the last one was nr 34 Year 2007

CAN I PAY CASH ?
Yes, best is to use an extra sheet of paper in the letter and preferred
registered. Mailing adress : CINE CITY , Nieuw Loosdrechtsedijk 264,
1231 LH  Loosdrecht , THE NETHERLANDS.

WHEN IS THE WEBSITE UPDATED ?
several times a week as we are 24 hours a day on-line

ARE ALL TAPES ORIGINAL ?
Our Videotapes all are original, new or ex.rental.
English language unless mentioned otherwise.

THE DVD PRICES ARE MORE THEN IN THE USA RIGHT ?
Yes that is true, we paid for shipping to Europe
we paid for costum duty
we have to add 19 % dutch vat.
If you live in Europe those costs are included in our prices already and
your costums do not charge you again due free delivery in the EEC.

sometimes NEW STOCK SOON is mentioned, can i order it ?

NEW STOCK SOON means it will be in stock soon but it did not
arrived at our store yet. If you order it, we will wait untill it comes in stock
and ship your order complete. Normally this means your order is
delayed as normally we ship within 1 day.

SOLD OUT ?  If we mentione sold out
it means the item is sold and their is no stock right now.
DO NOT ORDER IT as we cannot fullfill your order right now.

Is a DVD or Videotape English spoken ?
Yes, it always is english language, unless i mention differently.
please note that when you use the search engine the language info might not be given

Can i order with sending an e.mail ?
Yes you can but please mention the title
as mentioned in the website, the price and if possible the article code.

what means on special order only ?
it means we do not stock it but we can order it.

ARE ALL DVD's FACTORY SEALED ?
Most of them, some labels like XRated does not seal ther DVD's.
Sometimes i open DVD's to check the quality or their region or their language.
If you want Factory Sealed DVD's only,mention it at remarks.
All DVD's we offer are new .

I LIVE IN JAPAN AND I CANNOT SENT MY ORDER !
You have to set your browser in the right language.
if that doesn't help , sent it by e.mail

I have another question
sent it to info@cinecityplanet.com












 
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